Terms of use
These Terms of Use (the "Terms") govern your access to and use of
BuildDock (the "Service"), operated by Post Reality AS (the
"Operator", "we", "us"). The Service comprises the marketing site at
builddockhq.com, the BuildDock control panel
("Panel"), and the BuildDock Agent software ("Agent") that you
install on your own hardware. By creating an account, submitting an
interest signup, or using the Agent software, you ("Customer",
"you") agree to these Terms.
1. The Service in one paragraph
BuildDock automates game-engine build pipelines. The Panel queues build jobs, schedules cooks, and manages credentials for upload destinations. The Agent runs on your Windows build machines, polls the Panel for work over HTTPS, and performs SVN / Git / Perforce / Plastic checkouts plus Unreal / Unity / Godot builds locally on your hardware. Build artifacts upload directly from your Agent to your chosen destination (Steam, Google Drive, Dropbox, OneDrive) - they do not pass through our servers.
2. Eligibility + accounts
You must be at least 16 years old to use the Service. By using the Service you confirm you have the legal authority to bind your organization (your "Studio") to these Terms.
You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us at security@builddockhq.com immediately if you suspect unauthorized access.
3. Acceptable use
You agree NOT to use the Service to:
- Build, package, or distribute software you do not have the legal right to build, package, or distribute.
- Upload malware, spyware, ransomware, or any software designed to harm third-party systems.
- Bypass technical limits, automated rate limits, or quota enforcements.
- Reverse-engineer the Agent or Panel except where local law expressly grants that right.
- Attack the Service, our sub-processors, or other Customers (port scanning, brute force, denial-of-service, etc.).
- Misrepresent your identity or your Studio's affiliation.
- Probe for vulnerabilities outside a coordinated disclosure with our security team.
4. Your content + IP
You retain all rights to your source code, build artifacts, and any content you upload to or process through the Service. We claim no ownership over your work. The minimal data we do hold on your behalf (project settings, hook scripts, build logs, etc.) is described in the privacy policy.
You grant us a non-exclusive, royalty-free license to process the data you provide to the extent necessary to operate the Service on your behalf. This license terminates when you delete your data or close your account.
5. Our IP
The BuildDock name, logo, marketing site, and Panel UI are owned by Post Reality AS. The Agent software is licensed (not sold) to you for use with the BuildDock Panel under these Terms. No other license is granted by implication.
6. Subscriptions + payments
Paid subscriptions begin at launch. Prices are listed in EUR on the pricing page and exclude VAT (which we add at checkout based on your Studio's billing country).
Payments are processed by our payment processors (Stripe Payments Europe Ltd. and PayPal (Europe) S.à r.l. et Cie, S.C.A.). We do not store full card details; the processor handles PCI compliance.
Subscriptions auto-renew at the end of each billing period unless cancelled. You can cancel at any time from your Studio settings. Cancellation takes effect at the end of the current billing period.
7. Refunds
Monthly: We don't refund partial months. Cancel and you'll keep access through the end of the period you've paid for.
Annual: If you cancel an annual subscription before the term ends, we refund the unused months on a pro-rata basis minus any discount you received from the annual rate vs the monthly rate.
If we suspend or terminate your account for cause (Section 11), no refunds are due.
8. Price changes
We may adjust prices for future billing periods. We'll notify you by email at least 30 days before a price change takes effect on your subscription. If you don't accept the new price, you can cancel before the change applies.
9. Service availability
We aim for 99.5% monthly uptime of the Panel + API. We do not offer SLA credits at the launch tier. Planned maintenance is announced in advance via the Panel and via email. Your Agent runs builds on your own hardware, so Panel downtime doesn't prevent in-flight builds from completing - it only delays new jobs from being claimed.
10. Data + backups
We back up the Panel database daily. Backups are retained 30 days. You are responsible for retaining your own build artifacts at whichever destination you've configured (Steam, Drive, Dropbox, OneDrive). We do not store build artifacts.
11. Suspension + termination
We may suspend or terminate your account if you breach these Terms, fail to pay invoices when due, or use the Service in a way that threatens its stability or other Customers' use. Where reasonably practical we'll give you notice + a chance to cure the breach.
You may close your account at any time from Studio settings. On account closure we delete your Panel data within 30 days (see the privacy policy for retention details).
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We don't warrant that the Service will be uninterrupted, error-free, or that build outputs will be free of defects. The Agent runs build tools that are your responsibility (UnrealBuildTool, Unity Editor, SteamCMD, etc.) and we don't warrant their behavior.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNT YOU HAVE PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.
Nothing in these Terms limits liability that cannot be limited under applicable law (e.g., for fraud, gross negligence, or death / personal injury caused by negligence).
14. Indemnity
You agree to indemnify and hold us harmless from any third-party claim arising from your use of the Service in breach of these Terms, including any claim that your build outputs infringe third-party rights.
15. Changes to these Terms
We may update these Terms from time to time. The version posted at
builddockhq.com/terms is the current one. If we make
material changes, we'll email account holders at least 30 days
before the change takes effect. Continued use of the Service after
the change date means you accept the updated Terms.
16. Governing law + disputes
These Terms are governed by the laws of Norway (where Post Reality AS is registered), without regard to conflict-of-laws rules. Disputes not resolved by good-faith discussion are subject to the exclusive jurisdiction of the courts of Norway. If you're a consumer resident in the EU, this clause does not affect mandatory consumer-protection rules of your home jurisdiction.
17. Contact
Questions about these Terms: legal@builddockhq.com
Everything else: /support